Terms & Conditions

Introduction

By using this website or placing an order you accept these terms. They are governed by the laws of England and Wales.

Privacy

Only authorised staff access personal data, and it is used only to fulfil orders or provide service. We comply with the UK Data Protection Act and GDPR. We do not sell data or share it with third parties, except couriers or legal authorities where required.

Cookies

This website uses cookies to improve browsing and to collect anonymous analytics, such as Google Analytics. You can disable cookies in your browser settings.

Confidentiality

Client records are kept confidential. Information may be disclosed to suppliers or legal authorities where required. You can ask to see the data we hold about you with reasonable notice.

Warranty — UK mainland

Standard ranges carry a 3-year warranty, ESL products 2 years and bespoke items 1 year. Technical support is free for life.

The warranty covers hardware failure. It does not cover accidental damage or misuse. Screens up to 55" and media players are covered by swap-out; larger screens receive on-site service.

Returned items must be properly packaged. CMS licences are non-transferable, except for warranty replacements. Window-mounted screens need minimum air clearance, or the warranty is void.

Warranty — Europe and overseas

Warranty periods match the UK warranty. You may need to carry out repairs using parts we supply; advance replacements follow a separate agreement. Transport costs are generally paid by the client unless otherwise agreed.

Delivery and returns

Standard UK delivery usually takes 3–7 business days. Please inspect items on delivery and report any fault within 24 hours.

Unused standard products can be returned within 14 days. Customised items cannot be returned. Change-of-mind returns incur a 25% restocking fee. All returns need our authorisation and must be in as-new condition.

Faulty products

Faults reported within 24 hours of delivery may receive a free replacement. Installation failures must be reported within 5 working days, and faults found after installation within 3 working days of discovery.

Limitation of liability

We are not liable for indirect losses such as delays, lost profits or lost data. Website content is provided without guarantee of accuracy or completeness.

Payment

Custom orders require a 100% deposit, with any balance due on delivery. Goods remain our property until paid for in full.

Intellectual property

Content, trademarks and designs on this website belong to or are licensed to MySigno. They may not be reproduced without consent.

General

These terms may change, and continued use of the website means you accept the current version. Disputes fall under the jurisdiction of the English courts.